- Privacy Policy
- Shipping Policy
- Return Policy
- Cancellation Policy
- Cookies Policy
- Disclaimer
Privacy Policy
Please Click here to view our Privacy Policy.
Shipping Policy
For Tata Pravesh
Tata Steel will ensure that the products are delivered in the fastest possible time and in best condition. We provide free delivery within municipal limits of 5 kms for all orders placed.
For Tata Tiscon (Pan India Except Delhi), Tata Structura, Tata Wiron And Tata Agrico
Tata Steel will ensure that the products are delivered in the fastest possible time and in best condition. Free home delivery on a minimum purchase of Rs. 40000 of any Tiscon product and within 5 kms from the dealer outlet.
For Tata Tiscon (Delhi)
Tata Steel will ensure that the products are delivered in the fastest possible time and in best condition. For delivery is not applicable for Delhi for Tata Tiscon products, shipping charges will be extra for delivery.
For Tata Shaktee And Durashine
Shipping charges will be extra for delivery.
For Tata Wiron
Tata Steel will ensure that the products are delivered in the fastest possible time and in best condition. Free home delivery on a minimum purchase of Rs. 25,000 of any Tata Wiron product and within 5 kms from the assigned dealer outlet. Delivery charges to borne by the customer in delivery location falls outside the limit mentioned.
For Tata Agrico
Tata Steel will ensure that the products are delivered in fastest time and best conditions. Free home-delivery for orders up to Rs 4999/- for any Agrico product.
Return Policy
FOR TATA PRAVESH
In case the order has been placed as a part of the ‘Lockdown Sale’ offer,
The order cannot be returned
The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered.
Tata Pravesh Warranty terms apply to the order: 5 year warranty on manufacturing defects and 1 year warranty on accessories as passed on by the manufacturer
FOR OTHER BRANDS
The following return policy applies to items purchased online through Tata Steel e-portal, after the material has been dispatched by our channel partners:
In case the order has been placed through “Book Now” or “Pay Now” option,
The order cannot be returned
The order can be replaced only when the order quantity or/and size differ from what has been ordered by the customer. The request shall be raised by calling at our toll-free number, 1800-108-8282. The material will be replaced only in the case it is received in the same form as it was delivered
Cancellation Policy
For Tata Pravesh
The order can be cancelled by the customer within 24 hours of placing the order or before the order is dispatched by our channel partner, whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges
If the cancellation request is placed after 24 hours or after the order is dispatched by our channel partner, the request will be rejected and the customer shall take the material
In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.
For Tata Tiscon, Tata Structura, Tata Wiron, Tata Shaktee, Durashine And Tata Agrico
The following cancellation policy applies to items purchased online through Tata Steel e-portal: In case the order has been placed through “Book Now” option,
The order can be cancelled by the customer (through the portal or toll-free number) before the order has been dispatched from the dealer’s outlet. Any cancellation request placed after this, will be rejected and the customer shall take the material In case the order has been placed through “Pay Now” option,
The order can be cancelled by the customer within 24 hours of placing the order or before the order is dispatched from the dealer’s outlet, whichever is earlier. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges
If the cancellation request is placed after 24 hours or after the order is dispatched from dealer’s outlet, the request will be rejected and the customer shall take the material
In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.
Cookies Policy
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Disclaimer
We understand that certain individuals have been luring the public by offering company's Distributorships and Dealerships in connection with sales of Tata Steel Limited (TSL) products at a highly discounted rate and demanding advance money in the process. They illegally use the Trademark and logo of Tata Steel's and its group companies brands such as Tata Tiscon, Tata Structura, Tata Wiron, Tata Pravesh, Tata Shaktee, Tata Agrico, Durashine, Tata Steel Aashiyana and claim to be TSL's authorized representatives.
Please note that TSL does not offer to sell its products through SMS, Whatsapp, Calls, Emails or through any Social Media and never asks customers to make any advance payment for the same, via net banking or otherwise.
Please do not trust these individuals and if you are approached by anyone offering TSL's products through any of the mediums, seeking advance money in their bank account, please report the incident to the nearest Authorized Distributor or at the company's Toll Free No. 1800 108 8282.
For any queries or assistance, please dial our Toll Free No. 1800 108 8282 or visit our official website at https://aashiyana.tatasteel.com/
The Data, Audio, Video, Designs, references, views, opinions etc. (referred as Entry) expressed in this web portal and app are solely those of the respective data provider in their private capacity and do not any way represent the entry of Tata Steel Limited.
Tata Steel Limited assumes no responsibility for the accuracy, content, completeness, legality, or reliability of the entry contained on this web portal and app.
The Designs published in this website are not final and are not meant for direct use, these are made only for taking inspiration and it is necessary to take expert advice for the same.
The listing of architects/engineers/mason/dealers/civil contractors on this website is a free listing for them and Tata Steel has not received any fees / charge for such listing.We strongly recommend you to take expert advice and to apply your discretion before availing the services of the service provider such as Architects, Masons, Fabricators, Painters etc.
The material published on this website is intended for general information only and is not legal or other professional advice. Any opinions expressed in this material do not necessarily represent the views of the Tata Steel.
While care and consideration has been taken in the creation of the material on this website, we do not warrant, represent or guarantee that the material published on this website is in all respects accurate, complete and current. To the extent permitted by law, we exclude any liability, including any liability for negligence, for any loss or damage arising from reliance on material on this website.
Copying any of the information/ designs etc. from the website is strictly prohibited.
In no event shall Tata Steel Limited be liable for any special, direct, indirect, consequential, or incidental damages and/or any damages whatsoever, in connection with the contents of the respective data provider.
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This site contains links to sites outside www.tatasteel.com. Tata Steel is not responsible for the content of any third-party website to which links are provided from this website. Any links to websites are provided for your information and convenience only. Tata Steel does not endorse or control these websites and cannot guarantee that material on those sites is in all respects accurate, complete and current. Neither Tata Steel nor its officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it.
